Shipping & Returns
Shipping Policy
Shipping Information
At Hach & Toes, we carefully hand-pick every order to ensure your dog's treats arrive safely and in perfect condition.
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Processing Time
Orders are typically processed within 1-2 working days. During busy periods or following promotions, processing may take slightly longer, but we'll always aim to get your order out as quickly as possible.
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Delivery
Once dispatched, your order will usually arrive within:
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3-5 business days
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Shipping Costs
Shipping costs are calculated at checkout based on your order.
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Delays
While we do everything we can to dispatch orders promptly, Hach & Toes cannot be held responsible for delays caused by couriers, adverse weather, strikes or other circumstances beyond our control.
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Incorrect Addresses
Please ensure that your delivery address is correct before placing your order. We cannot accept responsibility for parcels sent to an incorrect address provided at checkout.
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Damaged or Missing Orders
If your order arrives damaged or hasn't arrived within a reasonable timeframe, please contact us as soon as possible at:
We'll work with you to resolve the issue quickly!
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Questions?
If you have any questions about your order or shipping, please don't hesitate to get in touch. We're always happy to help.
Return & Exchange Policy
At Hach & Toes, we want you and your dog to be happy with every order.
Due to the nature of our products, we are unable to accept returns or exchanges on dog treats once they have been dispatched. This ensures the safety, quality, and hygiene of all the products we sell.
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Damaged or incorrect orders
If your order arrives damaged, faulty or you have received the wrong item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Photos of the item(s) and packaging where possible
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We'll assess the issue and arrange a replacement or refund where appropriate.
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Order cancellations
If you need to cancel or amend your order, please contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to make the requested changes or issue a full refund.
Unfortunately, once an order has been dispatched, we are unable to cancel it.
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Natural Products
As our treats are 100% natural, their size, shape, colour, and texture may vary between batches. These natural variations are completely normal and not considered faults.
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